We require a 4-week lead time on all orders.

Rush orders are accepted and can be submitted through email only and are subject to availability. If we are available to take your rush order, you will be emailed a link to an inquiry form specifically for rush orders. To confirm your rush order, payment is required within 2 days of receiving your cost breakdown. If payment isn't received, your inquiry will be considered cancelled. All rush orders are subject to a 50% premium if accepted.

Fill out our order inquiry form by clicking the link on the order inquiry page, and tell us all about what you are looking for. After submitting, you will receive an email copy of your completed form for your records. We will review your form and send you an invoice for your order once accepted. If you wish to proceed with the order, we require full payment via E-transfer no later than 3 days after receiving your invoice. If payment is not received, your order inquiry will be considered cancelled.

The minimum you can order are 6 cookies starting at $30.

At this time, we are only accepting E-transfers. Instructions will be sent with your invoice.

Yes, all orders must be paid in full via E-transfer no later than 3 days after receiving your invoice.

Our cookies are 3- 4 inches wide depending on the cookie cutter.

Cookie dough: unsalted butter, granulated sugar, eggs, flavour extract/emulsion, salt, flour, baking powder, unsweetened cocoa powder (for chocolate sugar cookies) Royal icing: confectioners’ sugar, meringue powder (sugars (dextrose, cane sugar), cornstarch, dried egg white, xanthan gum, carob bean gum, sodium phosphate, cream of tartar, salt, natural flavour, sodium alginate, calcium lactate), Fondust or gel food colouring for colour.

Although we do not add nuts to our cookies, we cannot guarantee our cookies to be nut-free.

We offer gluten-free options for all our cookies by using gluten-free flour instead of regular flour. Be sure to select the appropriate option for yourself on your inquiry form. At this time, we do not offer a vegan option as the cookie dough and royal icing mixture contain eggs.

We offer free curbside pickup and paid delivery! Pickups are offered on Tuesdays, Wednesdays and Thursdays. The pickup location will be confirmed after payment is received. Major intersection is Rathburn Rd. and The West Mall in Etobicoke, ON, Canada. Delivery is offered on Saturdays and Sundays. A delivery fee will be calculated based on the distance from our location to the address you provide in your order inquiry form. You will be notified of your delivery window by email the day before your delivery day.

Simply send us an email with your order inquiry number and “Change Request” in the subject line (Ex. INQXXXX Change Request), along with clear instructions of what you’d like to be changed. Once submitted, we will review and confirm with you if the changes can be made. Once accepted and updated, a revised form will be sent to you detailing the changes. If you want to change your selection to a higher priced option (Ex. You decide you want lemon flavour (+ $5) instead of vanilla (included in the base price)), you will receive an updated quote reflecting the change to the higher priced option. In this case, remaining payment for the higher priced option is required no later than 2 days after receiving the updated quote. If payment is not received, your order will be made to how it was filled out on the original form.* Alternatively, if you decided to change your selection to a lower priced option, it will result in a refund of the original selection.** Please Note: ALL change requests must be submitted no later than 3 weeks before your original pickup or delivery day, and are subject to availability. *This includes switching to delivery. **This includes switching to pickup.

You do not need to be home although it is preferred so we can ensure your order gets to you safely. Be sure to include clear and specific delivery instructions in your inquiry form in the event you cannot be present on the day of delivery. Our delivery driver will follow these instructions to leave your order in a safe place until you are able to retrieve it.

All orders will be packed into lidded window pastry boxes. Box size and quantity may vary depending on the number of cookies in your order. For delivery, your box of cookies will be packed in an insulated shipping package to ensure your order stay as fresh as possible during transport.

We are pleased to offer a variety of flavours you can choose from! They include: Vanilla (typical sugar cookie flavour) Lemon Peppermint Rum Red Velvet Maple Pumpkin Spice Cinnamon Spice Coffee

Certainly! Although you can only select one occasion on your inquiry form, simply inform us in the not section of your form exactly what you’d like your order to look like. Any reference images you can share are always an added bonus!

Although we recommend to eat your cookies as soon as possible, we understand that sometimes you may have extras, or you won’t need them so soon. Here are a few methods you can try out to keep your order as fresh as possible! Room Temperature Method: Storing your cookies (box and all, or cookies only) in an airtight container at room temperature will keep them fresh for up to 7-10 days. Fridge Method: Storing your cookies (box and all, or cookies only) in an airtight container in the fridge will keep them fresh for 2-3 weeks. When you are ready to eat them, take them out of the fridge and let them sit for 1-2 hours at room temperature before serving. Freezer Method: Transfer cookies from packaging to either an airtight container or freezer bag and keep in the freezer for up to 3-5 months. When you are ready to eat them, first transfer them to the fridge to thaw overnight. Then let them sit at room temperature for 1-2 hours before serving.

All order cancellation requests must be made via email with your inquiry number and “Order Cancellation Request” in the subject line (Ex. INQXXXX Order Cancellation Request). Order cancellation requests that are made more than 3 weeks before the pickup or delivery day will receive 70% of the total paid. Order cancellation requests made within 3 weeks of your pickup or delivery day cannot be refunded as the order will have already started being made. We cannot give a full refund as we will have missed out on booking another order when yours was accepted. However, we understand life happens, so all refund requests will be reviewed and dealt with on a case-by-case basis.